TROUBLESHOOTING
GENERAL
Phone does not ring
- Make sure the ringer setting is not switched to off.
- Make sure the telephone line customer is using is the telephone line supplied with the phone.
- Make sure that the telephone line cord is plugged in correctly and is not damaged.
- Connect another telephone to the telephone PTT socket or move your telephone to another socket to track if the failure is coming from your telephone or your PTT socket.
- There may be too many communication devices connected to a single telephone line e.g. another telephone, modem or facsimile machine. Contact your network provider for help in calculating the limit for your home or business line.
No dial tone
- Make sure that the telephone line cord is plugged in correctly and is not damaged.
- Connect another telephone to the telephone PTT socket or move your telephone to another socket to tract if the failure is coming from your telephone or your PTT socket.
- There may be too many communication devices connected to a single telephone line e.g. another telephone, modem or facsimile machine. Contact your network provider for help in calculating the limit for your home or business line.
Unable to select a number when using banking service
- This indicates that the phone is set to Pulse instead of Tone. Phone should be set to Tone for the UK.
Phone stutters when dialling out
- This indicates that the phone is set to Pulse instead of Tone. Phone should be set to Tone for the UK.
Interference/static on the line
- If a computer or other communications equipment share the telephone line, it is important to have working ADSL filters on each telephone extension.
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