Warranty

Standard Warranty

If your product goes wrong within one year from the date you purchased it (such as mechanical failure, breakdown etc), you are entitled to send it back to GEEMARC for a free repair or replacement. You will have to pay the cost of sending the product back to us and we would recommend that you do this by registered post and that you ensure that the item is properly packed to avoid any damage in transit. GEEMARC will not be responsible for any damage caused in transit.

All you have to do is to inform us that you are returning the product, by e-mail or telephone, and we will issue you with a returns number. Then just package the product well and send it back to us. If GEEMARC is unable to repair or replace parts for your GEEMARC product for any reason, GEEMARC may, at its option, replace your GEEMARC product with a new or a refurbished GEEMARC product, comparable in function and performance to your original product. Because we constantly improve our products, we reserve the right to change their design and specifications.

IMPORTANT: Your receipt is a part of your warranty and must be retained and produced in the event of a warranty claim. Only authorized GEEMARC technicians may perform service and support to GEEMARC products. All services performed by unauthorized technicians will void your GEEMARC warranty. Your warranty is not transferrable. 

NOT COVERED BY The Warranty: Damage to the product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations or failure to follow operating, maintenance or environmental instructions prescribed in the User Manual. Any cosmetic damage and/or other damage that does not affect functionality are not covered. 

This guarantee does not affect your legal rights.

If you have any questions/complaints regarding the service that you received please contact us at Customer Service.

“Total Peace of Mind” Extended Warranty Plan

We are pleased to offer the “Total Peace of Mind” Extended Warranty Plan. This plan extends the standard repair warranty on GEEMARC products for an additional period of two years to give you a total of three years warranty. If something goes wrong with your product after the standard Warranty, such as mechanical failures,breakdowns, etc. You are now protected by the “Total Peace of Mind” Plan and entitled to send it back to GEEMARC for a free repair or replacement (as per our decision). Repairs or replacements will be provided within a reasonable time. All you have to do is to inform us that you are returning the product, by e mail or telephone, and we will issue you with a returns number. Then just package the product well and send it back to us. If the GEEMARC is unable to repair or replace parts for your GEEMARC product for any reason, GEEMARC may, at its option, replace your product with a new or a refurbished GEEMARC product, comparable in function and performance to your original product.

      Prices: 

 • For products costing up to £50 the “Total Peace of Mind” cover will be £11.99

 • For products costing between £50 – 100 the “Total Peace of Mind” cover will be £22.99

 • For products costing between £100 – 150 the “Total Peace of Mind” cover will be £28.99

IMPORTANT: Your receipt is a part of your warranty and must be retained and produced in the event of awarranty claim. Only authorized GEEMARC technicians may perform service and support to GEEMARC products. All services performed by unauthorized technicians will void your GEEMARC warranty. You must apply for the extended warranty within 90 days of having received your product. 

NOT COVERED BY THIS PLAN: Loss of or damage to the product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations or failure to follow operating, maintenance or environmental instructions prescribed in the User Manual. Any cosmetic damage and/or other damage that does not affect functionality are not covered. Batteries, telephone wires, power adaptors and other optional accessories are not covered in the extended warranty program. 

If you want to purchase Extended Warranty Plan, please tick this box and one of our customer service represantatives will contact you.